TRASH SERVICE COMPLAINT LINE
Got A Problem With Our Trash Hauler? Here Is Your Contact
Interstate Waste Services, Inc. hauls our trash. I’ve had a repeated service problem with my tote being taken off the sidewalk and left in the lane of traffic. FYI: Garden Street has no shoulder in the westbound lane. When I complained a year ago, it got resolved, and then the problem came back. My tote got smashed by a car a few months back. I fixed it, so it didn’t cost me much, but if they would have just put it back on the sidewalk, that would not have happened. When I asked the man on truck to put the tote on the sidewalk he said,
“We don’t have to put it back on the sidewalk.” Hence my complaint.
From: residents@interstatewaste.com
To: nick.sodano@verizon.net
Thu, Jun 25 at 9:39 AM
Good morning, Nick
We apologize that your tote was damaged during service. We will bring this to the attention of our operations team to confirm the totes are placed back after service. If you would like to make a report. Please provide all videos and statements so we may proceed with sending this to our risk and safety team.
Kind regards,
Try the new IWS and Action Carting self-service portal! MyIWS Portal
Lurdes Perez | Customer Service Team Lead
Interstate Waste Services, Inc.
300 Frank W Burr Blvd, Teaneck, NJ 07666
T: 1-866-DIAL-IWS | E: LPerez@interstatewaste.com
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